Refund Policy

Most products sold by Moontique Sports are custom made to your approved specifications. For that reason, we do not accept returns or offer refunds for change-of-mind purchases, incorrect selections made by the customer, or issues that match the final approved mockup and sizing information.

Customers are responsible for carefully checking design proofs, spelling, names, numbers, logos, quantities, and size breakdowns before approving production.

If a product arrives with a verified manufacturing defect or a material error that does not match the approved order specification, contact us promptly with clear photos, your order details, and a description of the problem.

After review, we may offer an appropriate remedy such as rework, replacement, store credit, partial refund, or another commercially reasonable solution depending on the issue and order status.

Refunds or returns are generally not available for approved custom artwork, minor color variations caused by screen display differences, fit issues resulting from customer-provided sizing choices, courier delays, customs delays, or damage caused after delivery.

Sample fees, design work, shipping charges, customs duties, and related third-party costs may also be non-refundable unless the problem was caused directly by us and confirmed after review.

To report an issue, email info@moontiquesports.com with your name, order reference, photos, and a concise explanation of the claim. We may request additional information before determining the outcome.

Claims should be raised as soon as reasonably possible after delivery so we can investigate while courier and production records are still available.

If you believe there has been an error with your order, contact us first so we can review the issue directly. We aim to resolve legitimate concerns in good faith and with practical evidence.

Starting a payment dispute without first allowing a review may delay resolution and may require us to provide design approvals, production records, and shipment evidence to the relevant provider.